Today there is plenty of behind-the-scenes action to ensure that customers receive their packages on time. To deliver goods on time means that every part of the supply chain has to function efficiently – from storage and shuttling services to assigning routes and having realistic delivery schedules. It is advisable for an ecommerce company to build a close relationship with a reputable logistics service as this is the best way to avoid delivery delays that could have a negative effect on customer relationships.
Customers expect on-time deliveries
For many consumers, convenience is the key differentiating factor between shopping online and shopping in person. The ease of selection and delivery is what often drives purchases on ecommerce websites. Failure to deliver on time negates the convenience of being able to order online and makes consumers frustrated and upset.
Companies need resources, logistical planning and implementation of advanced tools and systems to deliver on time. This can be costly but the amount of resources required to deal with customers who haven’t received their orders on time is also costly. This is especially true when complaint calls from customers are lengthy, frequent and hard to resolve.
On-time delivery builds trust
In the ecommerce sector, competition can be cutthroat and margins are fine. Any business that hopes to succeed has to build customer trust and establish a loyal customer fan base. By communicating with customers on the progress of a shipment at each stage and delivering on time, an ecommerce company can go a long way towards establishing trust. When customers know they are going to get their goods on time, it increases satisfaction levels.
Late delivery affects brand reputation (use shuttling services to prevent this)
Giving customers an estimated delivery date and failing to meet it means customer expectations aren’t met and the brand image suffers. When a company is frequently late with deliveries, it is likely to make potential customers wonder about the company’s professionalism.
For goods to reach their final destination it is important to keep operations moving and using shuttling services ensures this. These services usually offer fully trained and experienced operators, trailer and equipment rental, flexible scheduling and trailer spotting with to and from dock moves, and yard moves.
Gain new customers
Potential customers are affected by the reviews written by current customers. Companies who always deliver on time build up a good reputation with their customers and this creates loyalty. They are more likely to stick with a company through thick and thin. They will also often encourage other consumers to do business with a company and become loyal brand ambassadors.
Contact us
EGA Logistics is a multimodal transportation and third-party logistics provider. The company offers the expertise, coverage and technology to help ecommerce businesses to deliver to their customers on time. Its services include yard management, freight brokerage, material handling and warehousing services. It will solve any worries about whether goods will reach customers on time. Call (888) 496-1102 to request a quote or receive more information.
